23:10 30 Nov 21Everyone we dealt with was wonderful. Tom, Stephan and Ethan were so knowledgeable on how to fix our problem. They explained how things worked and why...they were extremely professional!
22:53 30 Nov 21Alex came this Sunday and was on time, respectful and tolerated our dogs constantly trying to sniff/jump/ and play by him. He did a good job, took his time, and explained what needed to be done and allowed plenty of time to ask questions. Thanks Alex!
22:28 30 Nov 21On time, very professional and very thorough. Thanks for everything!!
Ralph Van Fleet
17:14 24 Nov 21Jake and James were here to remove and install my Aprilaire electronic air cleaner and my ERV (whole home air exchanger). They were very professional and took the time to explain everything that needed to be done.
16:55 24 Nov 21Our service tech was Connor and my house was his first solo service job and I am pleased to say he did an excellent job. He worked non stop during his time at my house and answered all my questions. I would recommend Connor and Capital Heating and cooling to anyone who asks!
22:49 23 Nov 21Anthony was great he did awesome with explaining to me what had to be done and how was he going to do it and breaking down all the costs that it would be. Super professional and polite. I was a bit skeptical at first because you never know who ends up at your home but he definitely surpassed my expectations of his work. Definitely will be contacting Capitol Heating And Cooling in the future!!
22:04 23 Nov 21I had wonderful guy named Logan. He was very professional and answered every question I asked with great knowledge. He even worked right next to a puddle caused by my dog Chase as if it wasn’t there. BIG THUMBS UP LOGAN 👍🏿
21:36 22 Nov 21Stephen Albers and Karl (didn't catch his last name) called and arrived within the scheduled time. They were clear about what was going to be installed and explain what I needed to do for maintenance. They were friendly and cleaned up before they left. They also have a good rapport with the electrician that came to wire up the humidifier and air filtration unit. Capital Heating and Cooling is our go-to choice for our HVAC needs.Had to have CH&C out to check on an issue and found it was under warranty - sweet! While at the house, Jake & James were able to get our Nest hooked up with our new humidifier (thanks Kaley for passing that along)! They were great as they didn't give up on running the new wires up to the Next. Thank you to Jake & James!!Kaley has been wonderful to work with on several of our HVAC improvements. She is a great communicator, very responsive and very helpful. Thanks Kaley!!
23:49 19 Nov 21Wonderful experience! The scheduling process was fast and easy, VERY good communication by email, phone and text by Jenni and Allison, they are a true asset. Arno the technician was amazing, he diagnosed my issues and explained them they clearly to me. He did an incredibly thorough inspection and gave me my options without any pressure. ZERO “hard pitch” like is way too common in HVAC. I’ll need a new system in a year or so, and wouldn’t dream of going anywhere other than Capital. Thanks again everyone!!
20:01 19 Nov 21Colin appeared very professional and knowledgeable. Explaining what he vas doing as the repair process went on. Made me feel i can trust he’s recommendations in future visits. He was able to salve issue on a first visit.Thank you!
23:13 18 Nov 21Jon was very nice and courteous. Did the work in the time he said he would.
21:25 18 Nov 21We've been using capital since they replaced our Furnace and AC back in 2015 and have them back each year for the related tune-ups. We've never had any complaints but the last tech, Kyle was amazing. He came out Monday for a Tune-up and Wednesday for repair of items he found.He was extremely personable and thorough. He was also not pushy with the recommended services discovered during his visit on Monday. I don't tolerate salesmen who can't "no" for an answer it it will kill a company's reputation with me. What really set him apart for me though was his memory. He is not the first tech (from any company) I've had come to my house multiple times in a week, but he was the first to remember my request to make sure the basement door gets closed when he goes down so the cat doesn't get down there. Most techs forget at some point in their first visit - he never once failed to close the door.It's a very small thing, but our cat is curious and there's lots of stuff down there that could make her very sick (at best) if she got into it.
21:08 18 Nov 21The contractors that worked on my vents did a great job! Keenan updated me with their arrival; and helped me better understand the questions I had. They worked efficiently and kept the house clean. The text with the info and the contractors photo was a nice feature. I will continue to use Capital Heating & Cooling for my HVAC service.
19:32 18 Nov 21Kyle got to our house at a great time, didn't have to wait all morning for him. that pleased me very much. Kyle was very professional, he explained everything to us and showed us what we needed to do in the future to maintain our furnace. Gave us a pricing on the different equipment that we could use on our furnace. he was very funny and very pleasant. I hope the next time that we need Capitol Heating that Kyle can be the service tech for our home.
17:00 18 Nov 21Had Dave come out a couple time to do some ductwork repairs. He was very respectful, thorough and knowledgeable. He discovered my air handler was not being fed properly and they fixed the issue at no extra cost! The fan is now blowing over twice as much air pressure. I can’t wait to see how the system functions with AC. Will be using this Capital again in the future for sure.
14:23 18 Nov 21Very happy with the service I received! The technician (Jeremy) was on-time, professional, thorough, knowledgeable and friendly. Communication from start to finish was excellent. I received a text from the office and a call from Jeremy when he was on his way. The issue was resolved on the first visit and was very reasonably priced. I will definitely be recommending Capital to anyone in need of HVAC services.
13:13 18 Nov 21We just needed a seasonal check up before turning on the heat. Jeremy was the technician that came out and he was great. He was professional, polite, answered our questions, and was very efficient.
02:05 17 Nov 21Jon was on time. He was polite, clean, respectful of our property. He was courteous and very pleasant to deal with. He was meticulous and diligent in his work. I wish this young man the very best. I congratulate him on his personality as it will take him a long way.Thank you Jon.
22:12 16 Nov 21Chris and Tony did an excellent job installing our new furnace. Very professional and clean. They noticed a blockage in our ducts and clearing it saved us some money on new duct work, very honest!
11:19 16 Nov 21I had the furnace and the ducts cleaned at my home. I am glad I picked Capital Heating and Cooling. James was awesome from the beginning. Definitely a hassle free service with great results! Thank you James for the great friendly service, I hope I get you next time I call for service!
02:52 16 Nov 21Recently relocated from Colorado and was referred to Capital Heating and Cooling by my realtor. The reason I decided to go with them was because Ryan at the office spent almost an hour on the phone with me answering all of my questions around service options. I was able to get on the schedule within a reasonable time and then Arno, the service tech, was equally as attentive on site, he also took the time to walk me through everything he was going to do and also provide guidance on items to look out for regarding maintaining system performance. I would recommend Capital Heating and Cooling if you need reliable and honest services.
23:39 15 Nov 21James did an excellent job
20:46 15 Nov 21Jeremy was great, professional and was knowledgeable and informative! Well definitely call them again next year!!!
19:22 15 Nov 21We use Capital for our HVAC maintenance. Having a new furnace, installed by another company, I wasn’t expecting much from our first maintenance plan visit with the new furnace. However, the technician, Randy, found that there were some gas valve adjustments that needed to be made in order to make the furnace run at peak efficiency. He also took the time to do a couple of little things I thought were nice like tag our emergency shut off valve for the gas line and water heater supply. Finally, he was able to give me some information on a whole home humidifier system and our indoor air quality without making me feel like it was a sales pitch or that we were under pressure to purchase anything. Feeling much more confident about everything going into winter thanks to Randy’s visit.
22:42 14 Nov 21Had to have my 'ancient HVAC system replaced. The crew at Capital were great at every turn. From Justin on the estimate to Dave & Carl on the install, and Allusion with customer service, good people all around. Special notice to Dave & Carl.I have 2 cats. I asked them if they wanted me to put them in a room while they worked. Outside of then needing to haul in their tools & the furnace early in the day, they said the cats could be free. I let them know one cat was an opportunistic runner if a door was open too long. And neither cat got outside... until the electrician arrived. But he didn't know about the cats. 1 got out but was quickly gathered up. But Dave & Carl did a great job! We've been living in reliable comfort ever since. Just in time ahead of another brutal Wisconsin winter.
22:21 12 Nov 21I have had years of excellent experiences with Capital Heating & Cooling. Every technician they have sent to my home (both annual tune-ups & repairs) has been incredibly skilled and conscientious. Recently, Logan diagnosed and repaired my boiler which wasn't turning on properly. Logan was so gracious in answering my questions and letting me watch his work because I was curious. He took the time to make sure everything was clean, repaired, and functioning well over two visits and even offered to lend me portable heaters if needed. I felt completely comfortable with Logan in my home. I cannot imagine a better person to trust with such a critical repair. Once again, Capital Heating & Cooling has done an extraordinary job with hiring and retaining top-notch staff. I also was impressed with Alicia (I believe) who helped me with my service call and with knowing who would be arriving and on what timeline. It is clear that CH&C respects their customers.
18:33 12 Nov 21Stephan & Brian did a great job installing the new furnace. also the electrician who came by later in the day also did a good job with the electric. It was nice that the on off switch is not on the furnace but on the wall.
22:38 11 Nov 21I’m impressed with Arno and his impeccable service. You are lucky to have him on your team. Thank you for sending him. I will tell all my friends about your company.
20:41 11 Nov 21Logan gave me a courtesy call to inform me how long it would take him to arrive. He asked about parking, and which entrance to use. Logan had a face covering and shoe covers. He was soft spoken, and polite. He explained how I put the filter in wrong and the effects of putting it in wrong and offered to put in a clean one for me. Logan knew exactly what the problem was, He worked efficiently, he also threw out the old filter. I asked if he had a carbon Monoxide device, he did and I asked if he could see if there was any carbon Monoxide in the house, He did,, after the paperwork was complete He asked if he could do anything else. I jokingly said does it have to be in your job description? We laughed, Logan mentioned that I was a nice person , I responded that he was also.
19:37 11 Nov 21Jake and James provided exceptional service today fixed our heating situation they are team to cold
16:07 11 Nov 21Colin, our technician, was professional and knowledgeable. Customer service usually means lip service these days, but Capital really delivers. Excellent job that exceeded our expectations
23:56 10 Nov 21I made an appointment to have my furnace checked out, it was making weird noises. I talked to Jake twice while calling around and worked out a good day for a tech to come out.Anthony came to my house and in a short time gave me the bad news, furnace was 26 y/o and unsafe to operate 😟 I decided to talk to sales and discuss my options, I was able to get an appointment that night with Tom. Very personable, very knowledgeable and patient with my questions, I had alot. I'd never had to buy a new furnace so, this was new to me. We went through my options and made a decision but, this was Friday night and we now had no heat.Once again they were able to accommodate me on short notice and I managed to get an install appointment for that Sunday!! Happy wife for that one 😉 Kris and Brian came to the house, spent some hours installing the furnace and thermostat and taught us how to use it, being patient with my wife's MANY questions. I also wanted to thank Erin at the office for the behind the scenes work of coordinating all the appointments on such short notice in November as I'm sure they were busy.Short version of the above, every person I dealt with was pretty awesome and di there best to accommodate my schedule and get us heat so my teenage daughter didn't "freeze to death"I highly recommend Capital Heating if you find yourself in a situation, thanks to all of you!!Steve May
23:51 10 Nov 21I recently purchased a home and found the ductless mini split cooling/heating unit wasn’t cooling/heating the air. It was only working as if in fan mode. Unfortunate that this wasn’t identified during inspection. Capitol Heating and Cooling had a technician over within the week. Brandon was very helpful in root causing, and explaining, the issue to being low refrigerant pressure. Which was due to leak coming from the flare seal. It was great to have true root cause identified, and not just addressing the symptom. After repairing the flare seal Brandon preformed negative pressure leak test, verifying successful repair. He refilled the refrigerant , and preformed subsequent positive pressure leak test, verifying refilling did not compromise the repaired seal. Giving me high confidence that this repair will be effective for years.
23:25 10 Nov 21James was prompt and very thorough. He was respectful, friendly and knowledgeable. We would recommend Capital Heating and Cooling because of James.
21:40 10 Nov 21Arno was a great technician very helpful and thorough. We have always enjoyed working with Capital Heating & Cooling and will continue to do so in the future.
20:12 10 Nov 21Jeremy was the service person from Capital Heating and Cooling. Knowledgeable, and detailed in his work. Very pleasant and highly professional. Enjoyed having Jeremy as our Capital H&C rep.
13:57 10 Nov 21We recently had a new furnace installed and the entire process was made easy by the folks at Capital Heating, especially Sam. He made it easy to understand what we needed and he made sure we got the most efficient system for our specific needs. He also hooked up a few space heaters so we didn’t freeze while waiting for our installation. Sam is a credit to the company!
01:42 10 Nov 21James from Capital Heating & Cooling was very professional, completed the work timely and accurately providing details and information about the process that he would be completing. The service turned out great and we are looking forward to breathing cleaner air than we have been.
22:23 09 Nov 21Colin was very professional made sure to give all the information to me that I needed. Kept a clean work space and have nice conversation. Thanks Colin you were the best
21:06 09 Nov 21Our service tech Logan was professional, friendly, knowledgeable, and conscientious. We felt very comfortable with him in our home right off the bat. He did a great job and we hope to see him again for our spring AC maintenance!
17:52 09 Nov 21James came out and did a tremendous job of cleaning our air ducts. He was pleasant and helpful and showed me before and after photos. Great job James!
13:33 09 Nov 21Wonderful experience - confident in all the results I get. Great peace of mind!
03:46 09 Nov 21Their tech Keenan was very professional while cleaning our ducts. he did a very good job. the before and after pictures proved what a great job he did. I would definitely use them again.
00:39 09 Nov 21Our technician, Logan, was very timely, courteous, professional and explained everything thoroughly in an easy-to-understand fashion. He called us when he was on his way and explained how long his work was estimated to take. He showed us the courtesy of asking if we wanted him to be masked while in our home (we didn’t as we are fully vaccinated, but it was professional of him to ask). We would definitely recommend Logan and Capital to our friends and neighbors.
23:41 08 Nov 21Keenan was super helpful and also understand.
23:06 05 Nov 21Kris and Tony were awesome. System is up and running, they were quick, on time, and spotless.They even played with the dogs a little.
22:53 05 Nov 21Justin and Gary did a great job. They notified me of their arrival, showed up on time, did the job, and communicated what was done.
17:53 05 Nov 21Arno the service technician was great. He was friendly, professional and took the time to explain the process. He recommended a duct cleaning, which we scheduled, and was very thorough in explaining why that was needed. I would highly recommend Arno and be pleased to have him in my house again. Service technicians like Arno are why we continue to be customers of Capital Heating and Cooling.
01:24 05 Nov 21I was very satisfied with the service that colin performed he was very professional and pleasant .
18:03 04 Nov 21I had a great experience with Capital Heating & Cooling. Randy and Arno were both personable and professional. They explained everything they were doing during my boiler cleaning, and it is clear they know what they are doing - I am glad CH&C serviced my radiative heating system. I will definitely continue to do business with this company - great work!
22:06 03 Nov 21Excellent professionalism. Very informative.John was very professional.
21:34 03 Nov 21Jeremy pulled out all the stops for me at his call on 11/2/21 working through the issues I had with my furnace. He was on-time, professional, knowledgeable, and made sure I had what I needed in order to be sucessful. Thank you Capital Heating & Cooling and Jeremy for the excellent, on-time service!
20:01 03 Nov 21Randy and Arno were professional, courteous and thorough. They made sure to understand our requested tuneup as well as any other concerns we may have with our system. My dog even liked them so right there I knew they were good.
19:45 03 Nov 21The technician Logan did a great job explaining what he found with our furnace and the next steps.
11:52 03 Nov 21Justin and Gary came to our house to clean and seal our ducts/vents in preparation for the installation of a new HVAC system. It was a two day process and We were very pleased with them, they arrived on time and we’re polite and worked very efficiently plus they were very friendly to our cat even though the cat was sassy. You could feel the difference in how the house was heating better after they cleaned and sealed the vents. So far we have had a great experience with this company and we highly recommend it. More to follow after we get the HVAC system.
00:52 03 Nov 21Stephan and Brian installed my new HVAC system today and I couldn’t be happier. They were friendly, professional, and efficient. I appreciate that they were careful inside and outside my home as well. Excellent job - I’d recommend to anyone looking for a new furnace/ac system. Thanks guys!
22:49 02 Nov 21
22:14 02 Nov 21Jon was a very competent and skilled technician. He came to my home right on time and did the scheduled work very efficiently. He explained everything that he did very clearly and left everything clean and in good order. Highly recommend Jon for your HVAC maintenance.
13:07 02 Nov 21James and Jake did a fantastic job and kept me updated on every step. Everything was spotless when I got home. Well done.
15:20 01 Nov 21Our technicians Kyle, Tony, and Jake were the definition of customer service professionals. Being new home owners, we've had a number of contractors come through for various reasons and the guys from Capital have set a standard beyond our best expectations. Thanks again, gentlemen!
21:46 29 Oct 21Our 7 year old furnace stopped working a few days after turning it on for the season. Logan Krivitz was sent to fix it and we couldn't be happier! He was friendly, polite, and very professional and knowledgeable. He took the time to show me what was wrong and clearly explained how it would be fixed. He didn't have the part with him, but let me know that he would have it by the next day and came back to fix it then. It didn't take long until the house was warm again. He also verified that this was covered by our warranty, which saved us a bundle. I also appreciated the text, with a picture, and his phone call before he came, so I knew just who to expect.
22:02 28 Oct 21John was super knowledgeable, friendly, and very thorough with my furnace tune up. Highly recommend!
21:53 28 Oct 21Randy McCray was the service guy who came to my house to do the start up for my newly installed boiler. He gave me a call to tell me he was on his way. He was polite and on time. Randy ran into an issue with a valve and called the manufacturer to troubleshoot the problem. It was determined the valve was bad. He ordered another one, came back a few days later and replaced it. That valve did not solve the issue. Randy was determined to fix the boiler. He would not allow the boiler to beat him. He told me that he was not going to leave until he fixed the problem or at least knew what it was. He had ripped the unit apart several times and with many calls to the manufacturer (which no one gave him the right information that the last guy he spoke with) he was able to fix it. Randy apologized numerous times. He really knows his stuff when it comes to boilers. Randy was very personable and very informative. I really liked him. I would recommend him to anyone. He is without doubt a huge asset to Capital Heating and Cooling. This is a guy that you can tell right away loves his job and what he does.
15:34 28 Oct 21I’d an issue with my brand new furnace acquired from Capital Heating and Cooling last Saturday. We woke in the morning and first floor was freezing. Checking the furnace it was turning on. Called the urgent services from the company and they sent an amazing Technician to see our case. Leaving in this area for many years and having experience with tons of different technician and want to share my great experience with Technician Collin. He arrived here on time, listening carefully our explanation, invested a great time to investigate the issue and came up with a proposal. He was patient, attentive to details, outstanding verbal communication,focused on the customer need and our urgency and did everything on his control to restore the heating service. I can without doubts he was above and beyond. Thanks Collin and I can refer you to everyone as the best in class for this type of job. Keep it up.
15:02 28 Oct 21
21:56 27 Oct 21We are vey pleased with the job James did cleaning our vent and ductwork. He was very professional and explained the process very well. We could not by any happier with how everything turned out.ThanksWe will definitely recommend Capital Heating and Cooling to friends and family.
16:52 27 Oct 21Had Jake and James install a new ERV system and they were awesome. Enjoyed talking with them and they explained every step of the process. As with all the guys here they do a great job and I would recommend them to anyone. Brandon also was out on the same day to do our Olympification and he was just as good and even got my furnace up to date so I could use my wifi thermostat that I have been wanting to install for a year. Kudos to everyone at Capital Heating and Cooling.
01:18 27 Oct 21We have been using Capital since 2014 and have always had great service. This week, Logan did our furnace maintenance. He was kind, respectful, and knowledgable. There was a scheduling error, but Capital corrected it right away. I have recommended them to many of my family and friends!
19:30 26 Oct 21Kyle was great, courteous, professional and very knowledgeable over the phone and in person
13:44 26 Oct 21Our furnace is just 2 years old and would not start. Collin was sent after 7pm on a Friday Night. He was great. Got the furnace o work and explained every thing he did. He was a great technician. If we need service again I hope he is assigned
20:36 25 Oct 21Nick from Capital Heating & Cooling was on time, informative, professional and did a thorough cleaning of our ducts! Thank you!!
20:30 25 Oct 21I called Capital Heating & Cooling on Saturday midday with a slight emergency of my dryer not drying my clothes. Things were aligned as 10 minutes later, Alex arrived. He was very personable, helpful, understanding, and efficient. He did a great job at showing me the before and after photos, as well as, providing recommendations going forward. Because of his service, I will never go to another for any HVAC needs. Instead, I will be calling Capital Heating & Cooling and requesting Alex from here on out.
17:36 25 Oct 21Brandon from capital heating was very professional and gave a thorough explanation of the condition of the furnace and even went over some water heater replacement options.
17:04 25 Oct 21Jon the repair guy from capital heating and cooling was very respectful understanding explain everything that I need to know the wrongs and right to do so heat will not go out again. He fix the problem than cleaned system out got me right together. Very good customer service. Five star from me and would recommend to anyone or body that I know to use. Keep up the good work Jon 👏👏👏👏👏👏👏👏👍👍👍👍👍👍👍👍👍👍⭐⭐⭐⭐⭐
06:40 25 Oct 21I had a furnace and air conditioner tune up yesterday. My service person was Jeremy. He was on time and friendly. He was also super nice to my dog. Thanks, Jeremy!I had a follow up appointment last week because my heater was blowing out cold air. This time my technician was Logan. He found the problem immediately and showed me what was happening. I have an old furnace that is finicky and is in its golden years. Logan was super thorough and explained everything that was going on to me. He made recommendations that were fitting for my situation. I felt like he listened and understood all my questions. He was very patient and courteous. I was so happy with his service I phoned in to the main office to sing his praises! You’re the best, Logan!! 😁😁
14:24 23 Oct 21Jeremy notified us of his pending arrival within the appointment window. He was very cordial and professional. He even took the time to assure our dog that he was friendly.
02:14 23 Oct 21Nothing but praise to the two gentlemen who came to install our new central air unit. James and Jake were very friendl and helpful in getting us set up with our new unit and smart thermostat. Thanks again guys!
[email protected] Mosley
18:07 22 Oct 21Stephan and jake did good wörk very professionell. Would call them again.
01:17 22 Oct 21Jeremy was great! Personable, friendly and professional.
19:06 21 Oct 21Jon Baker was great!! Customer service oriented and very professional
18:24 21 Oct 21
18:03 21 Oct 21Very professional and explains with detail very well a pleasure to do business with will recommend Capital Heating to family and friends
16:28 21 Oct 21Sam came put on Tuesday to give me a quote and the furnace was installed before noon on Thursday. James and Jake installed the furnace in less than 4 hours. They were very polite and professional. Amazing service. 10 out of 10 would recommend them.
21:09 20 Oct 21Alex & Gary cleaned our ducts and vents. They were great in explaining everything they were doing. They were pleasant and polite. They cleaned everything up very nicely when finished. I would recommend highly Capital HVAC.
17:10 20 Oct 21I needed a new A/C so they sent John out to provide a quote. Not only did he give me a much better quote than the other company I consulted with, but he was very thorough in calculating just what type and size of A/C I needed. He also ran an air quality report with his fancy little gadget. This was appreciated, as my husband has allergies and it was nice to know areas we could improve. He offered tips, answered questions, and was very knowledgeable and kind.The install was done by Stephan and Brian and they were wonderful to work with as well. They did several things that went above and beyond, such as putting a tarp down to protect my new carpet, showing me how to use my new thermostat, giving my furnace a look for issues, providing tips for optimal performance, assisting with my dehumidifier's water panel installation, and even addressing a concern I had with my water heater while they were here. It saved me a lot of hassle of looking into these things myself, since I know nothing about any of it to begin with. They got the job done quickly and professionally and were respectful and lovely to work with. I am very appreciative!
16:54 20 Oct 21Alex was thorough in showing the work that was completed and very professional. Our new home feels much cleaner now!
16:00 20 Oct 21Colin was very well informed and took the time so that I understood everything he did and what might be needed in the future
03:37 20 Oct 21We were very pleased with the professionalism of Jeremy and the work that he performed on our heating unit.
22:59 19 Oct 21James and William did an amazing job. They arrived on time, explained what the process was and the time frame for completion. They were also extremely nice and professional.
19:42 19 Oct 21Let's talk about service and speed to address issues... AWESOME. Spoke with the office in the am and by 1pm Brian and Stephan were out to fix the issue. Brian and Stephan were solution oriented, congenial, and professional from start to finish. They immediately identified the problem and swiftly worked to resolve it. They even humored my request to help make the pipes a little more even and aesthetically pleasing (I know). All fixed in the span of 2 hours. Bravo to a great team and wonderful representation of what I have come to expect from Capital.
18:51 19 Oct 21I’m very glad with the overall experience with the team during all the process specially with Keenan’s work in my house. He was very transparent and showed me real pictures about my system inside the ducts and pretty much being very honest what we he found (not much at this time) so I decided to cancel the service. I highly recommend Capitals services and professionalism to anybody looking to clean your ducts, in summary started my Saturday morning in a very good mood after the visit from Capital
17:44 19 Oct 21Brett was great! He had a cancellation in the morning and he reached out to see if I’d be interested in having my duct cleaning in the morning. He was polite and professional on the call, even asked me if I’d like him to bring me a coffee. Once he arrived he walked me through the entire process and asked me if I had any questions or concerns. Once the cleaning was done he shared before and after pictures and I have to say he did an excellent job. Thanks, Brett, for an outstanding experience.
01:08 19 Oct 21
00:29 19 Oct 21Alex and Gary did a great job! They were very professional and friendly. They explained the process thoroughly and worked efficiently. We were very pleased with their work!
16:58 24 Nov 21Kyle called ahead of time (which is always appreciated since I have two dogs) to let me know he’d be arriving in 25 minutes. He was kind, courteous and made me feel at ease with any questions I had. He also mentioned the service maintenance program (which we’ll take a peek at). We’ll see you in spring, Kyle, for our AC check up.
00:56 24 Nov 21James and Arno did a good job
17:57 10 Nov 21We had a leak issue with our Rheem furnace in our home and we called Capital Heating & Cooling to ask for a technician to stop by and investigate the issue.Kyle arrived on time, found where the leak was coming from and fixed it. Kyle is a very professional and friendly person, a great person to work with. I'm very satisfied with Kyle's service and overall communication and would definitely like to work with him again on any future issues or maintenance calls regarding our HVAC system.I just used a 4-star rating instead of a 5-star as I feel the parts/labor pricing is somewhat on the high side, but I got good results at the very least.
16:50 01 Nov 21They came early that was great. Plus they were polite and answer all our questions. And did a great job.
21:15 26 Oct 21