Capital Guarantees

The job will be done 100% Right, or you get 100% of your money back. If you aren’t happy at any time for 24 months after we install your new AC or furnace, we will do whatever it takes to make it right.

If you’ve had us install and maintain your system, we guarantee you will always have the most ideal temperature in your home (70 degrees when it’s cold, 75 degrees when it’s hot) even in extreme weather conditions, for 5 years after installation.

As long as you’ve had us maintain your system annually, we will replace your entire unit if your compressor or heat pump fails within 5 years of the installation date, or replace your entire furnace if your heat exchanger fails within 10 years.

If we installed it, WE own any issues regarding our installation of any major motor-bearing piece of equipment for life.

“Apples to apples” we are the best value for your investment dollar. Our lowest price guarantee is our promise to you that you cannot find a licensed contractor with drug free NATE certified employees to provide a comparable installation with all our written warranties and guarantees and service after the job is complete for less. If you do, we’ll write you a check for the difference plus $500. We can do this because we know nobody else comes close to meeting our stringent criteria to ensure your complete happiness with every aspect of the work.

While many contractors delegate these tasks to you, Capital believes you deserve a higher level of customer service. 40% of contractors never register the manufacturer warranty on the equipment they installed., cutting your warranty in HALF. While THEY save time, YOUR coverage suffers. Capital Cares to guarantee registration of the equipment we installed with the manufacturer and get you all available rebates.

Lifetime Ductwork Warranty: All ductwork we install is guaranteed not to fail, fall down or fall apart, or we replace it for FREE.

Speed, accuracy and precision. We take pride in our work and Capital service. Our technicians are the most professional in the business. They will behave perfectly, review the agreement and entire scope of work with you, and explain exactly what they’ve done after they’re finished.

Your home is your castle and we treat it accordingly. We ensure every inch of your personal property will be protected while we work, and if anything is damaged (which is unlikely) we will have it professionally repaired.

We guarantee we’ll leave your home better than we found it, or pay a professional and bonded cleaning service to come to your home and clean it in its entirety.

As long as you have us maintain your system and belong to our Capital Cares Club, we guarantee the worry free, peace of mind operation and satisfactory performance of your equipment for the term listed on your comfort system investment agreement.

As long as your system is under warranty, we’ll give you $100 if we don’t respond to your call same day.

Once you’ve selected an installation date, we guarantee we’ll be there on the promised date by 10am or we pay you $500.

If your system that we installed breaks down and fails to heat or cool your home during the first two years, we will fix it FREE within 24 hours and give you $100 every day your system wasn’t working, up to $500 for your inconvenience, towards any new equipment or service we offer.

If we are not able to repair or replace your system (or provide temporary heating or cooling) the same day we begin the work, we will pay for you and your family to stay in a nice area hotel and pay all reasonable expenses, PLUS give you $500 for your inconvenience.

Our commitment to you remains long after the installation date. Capital proudly extends to all our valued Capital Cares Club members a lifetime of “No Overtime” service support. You’ll never pay extra, which over the life of your system can add up to hundreds of dollars in savings.

You are not responsible for determining the correct equipment size, type, application or installation procedures the product installed will cool heat your home to your satisfaction or be replaced at no charge with the appropriate components.

We will act immediately to provide heating or cooling if you do not have a working system, including room units or temporary replacement equipment if necessary, to get you and your family immediate relief and restore maximum comfort in your home.