Capital Reviews
From Mequon to Kenosha, we are proud to say our customers write our best advertisements.
I recently changed my A/Cafter struggling with keeping home temperature. I wish I knew that buying a new unit would solve so many issues, not only cooling ”all” house to the same temperature.My breathing was affected by the brown water leaked by hoses, carrying old rusted coil debris out of machine in the basement. Plus growing mildew and overflow water on the floor.I wish I understood what was happening inside the big metal box in the basement and how it affected my every day living.I call Capital Heating as they previously changed the Furnace few years ago and did an excellent job. There are many choices for Air conditioning but all so expensive! An investment indeed. BUT for me my health and feeling comfort in the place I call home are essential.i know the difference will last many many years and it’s awesome not having to constantly checking a thermostat and adjusting it while closing and opening vents in an attempt to direct cold air to home area where I was AND ohhh the silence!I never thought all those strange noises were coming out of that old metal box in my basement!Milwaukee, WI. 9/2024.
Response from the owner: Hi E O, thank you so much for your 5-star review and for choosing Capital Heating, Cooling, and Electric for your A/C change! We're so glad to hear that the new unit has made a positive impact on your home's temperature and your overall comfort. We apologize for the issues you experienced with your previous unit, and we're grateful for the opportunity to provide you with a solution that works for you. Our team always strives to provide the best service possible, and it means a lot to us that you trust us with your home's heating and cooling needs. Thank you for choosing us and for your kind words. Best regards, [Your Name] at Capital Heating, Cooling, and Electric.
I had my AC go out. They were quick to respond. What I like how they were honest with my situation. I worked in construction for years and know that they were not going to sell me what I needed. Installation was great and super friendly.Overall a great job.
Response from the owner: Thank you, Mark, for taking the time to review Capital Heating & Cooling. We're delighted to hear you found us quick, honest and did a great job with the installation. We really appreciate your business and are glad to have served you. If you ever need us in the future, or know anyone that does, please don't hesitate to get in touch and we'd be more than happy to help. Thanks again!!
The tech was on time and did a great job fixing our problem.
Response from the owner: Hi Dick, thank you so much for taking the time to leave us a 5-star review! We're glad to hear that our technician provided prompt and excellent service to fix your issue. We appreciate your support and hope to continue providing you with top-notch services. Thank you for choosing Capital Heating, Cooling, and Electric.
The people at Capital were easy to work with. The person who actually did the work, Hector, was on time and professional. Did a good job and left no mess. We ate very satisfied.
Response from the owner: Hi Ken! Thank you for taking the time to leave us a 5-star review! We are so glad that your experience with us at Capital Heating, Cooling, and Electric was easy and professional. We will make sure to pass along your kind words to Hector. Thank you for choosing us for your heating and cooling needs. We appreciate your business and always strive to leave our customers satisfied. If you ever need any future assistance, please don't hesitate to reach out. Take care! - The team at Capital Heating, Cooling, and Electric
Alex and Brandon represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Excellent customer service from both. They helped clarify many questions I had regarding (Service)!
Our technician (Carl) was very helpful and professional. Though we were only scheduled for an HVAC inspection, Carl inspected both our HVAC and Furnace as well and ensured every was in good working order.
Great service by Josh
Response from the owner: Hello Kendrick, Thank you for your feedback! Josh will be rewarded for a job well done! We look forward to servicing you in the future! ~Ashley, Customer Advocate!
Capital did a great job and had professionalism when it came to replacing my 35 year old AC unit. They went through my options and made sure i understood exactly what the issues were.
Response from the owner: Hi Alex, thank you so much for choosing Capital Heating, Cooling, and Electric for your AC replacement. We are happy to hear that our team provided you with professionalism and thorough explanations of your options. Our goal is always to ensure our customers fully understand the work being done. Thank you for taking the time to share your positive experience with us. We truly appreciate your feedback and look forward to serving you in the future. -Capital Heating, Cooling, and Electric
Randy was efficient in his work, was friendly and did it in a timely manner.
We recently our annual maintenance on our A/C units. The technician forgot to put a part back on causing one of the units to malfunction. When we called, Tiffany handed the situation right away and got another Technician to come out late the same day. That technician was Kyle. Kyle figured it out right away and fixed it. Kudos to Tiffany and Kyle for influencing our decision to remain in the Capital Cares Program. It was a hot day and having to wait for our A/C to work when it was due to a technician error was not an option for us. I hope they are both recognized!
Response from the owner: Hello Trish, Thank you for sharing such a thoughtful review with us. We strive to provide superior service and solutions that will keep you and your family safe and comfortable. Team work makes the dream work. Tiffany & Kyle will be rewarded for a job well done! We appreciate you as a customer Trish! ~Tiffany, Customer Advocate!
They came out installed my tesla wall charger. At my Racine location. The price was far. They cleaned up after the job was done. So I had them come back to install another one at my home. I will recommend this company to anyone
Response from the owner: Thank you for leaving such a fantastic review, Cheryl Norah! We are so thrilled to hear that you had a positive experience with our team at Capital Heating, Cooling, and Electric. We are happy to have been able to install your Tesla wall charger in your Racine location at a great price, and we appreciate that you chose us to install another one at your home as well. Thank you for recommending our company to others, we truly appreciate it. We hope you continue to enjoy your new wall charger and if you ever need any further assistance, please don't hesitate to reach out to us. Thank you for choosing Capital Heating, Cooling, and Electric.
Collin was the best!! I would recommend him to anyone.
Response from the owner: Hi Tieana, thank you so much for your 5-star review for Capital Heating, Cooling, and Electric! We're thrilled to hear that you had a great experience with Collin and would recommend him to others. We truly appreciate your recommendation and are grateful for your support. Please let us know if there's anything else we can do to assist you. Thank you for choosing us!
