Capital Reviews
From Mequon to Kenosha, we are proud to say our customers write our best advertisements.
Angela Kao
1684951198
I requested to have quote to install a EV charger in our garage. I was able to schedule one in a week and Adam showed up at the door right on time to inspect how much would that cost. He was very professional and explained very clearly how the technician will work on the installation. He also made the process easy by sending me two different options via email for me to choose which one I’d like to go with. After accepting one of the options someone called and scheduled the installation. Erich came out and installed everything professionally. Price was reasonable and we could not be happier with how easy the process went. 
Abeautiflife Mine
1684945190
The technician (Luis) was very polite, professional, and knowledgeable. He explained the process and answered all my questions. 
Kevin Thompson
1684864864
**EDITED REVIEW**Noone can really expect perfection out of a business, especially when that company is large and well known. I experienced a few issues throughout my process, but to be fair - my situation was highly unique and I had an extremely firm and inflexible expectation.Capital quickly jumped into action and corrected the situation. By quickly, I mean - within 45 minutes.Sure, perfection is the goal. But what really matters is how a company responds when things aren't perfect (because they won't always be). Capital stands by their service and products, and I'm appreciative of their actions to get us to the point of the project's end goal//my vision.Upgraded from 1 to 5 stars. Unmatched support. Thank you!! 
Daniel Krueger
1684765182
Had my HVAC system serviced and ducts cleaned. Both technicians were excellent 
Jessie Nimm
1683721753
Have always had a positive experience with Capital Heating & Cooling! They're prompt, great communication before, during and after and upfront on needs for our HVAC needs. We had Kyle out, who did a great job letting us know of any issues, solutions and did the repair. 
Joey Mullins
1683476599
We had the pleasure of having Giovanni come to our house to have our ACs checked for the summer. He was the ultimate professional and his communication skills were top notch. So very pleased with his service and the entire team at Capital Heating & Cooling. 
Darlene
1683318298
The technicians that were doing the job were very responsible, and very respectable young men. 
Joanne Pelczynski
1683311436
My experience with Kyle, Justin, Nick, Tony and others that were on the job was above and beyond. The service was so thorough, and they were all very good communicators, they were very respectful, and they gave 110% to my needs. The work was done quickly and they made sure that EVERYTHING was functioning at its best. I will recommend Capital to everyone as I hear of needs. 
Jennifer Thorn
1682960601
I was able to make a same day appt. And they showed up ready to wrk about an hr later. Very professional , quick and knowledgeable. I would highly recommend 
Henry Guell
1682949135
This post is about the excellent customer service, namely from Tyler. I heard their commercials on the radio and wanted to give them a call. It's been great customer service since day 1. I've had all my questions answered to my satisfaction. I'm looking forward to seeing the work they do. I have great confidence so far just based on my customer service experience. 
April Windham
1682814588
We have NEVER worked with a company that was as thorough as this one. Anthony, Jordan and team were all exceptional and took the time to explain and advise on what was appropriate for our situation. I cannot say enough positive things about this great company. Awesome job and good, honest people. 
J N
1682697070
Arno was great. Always top notch professional service with capital. I continue to be pleased. 
Jeremiah Parve
1682695983
Professional, respectful, and quick quote provided. Now just waiting to schedule the install. 
Adriana Olivia
1682694131
Amani and Kyle did a great jobs with my duct cleaning and ac repairs respectively. Thanks! 
Sue Jennings
1682689068
I scheduled an appointment to fix a dryer outlet that wasn't providing enough voltage to heat a brand new dryer. Jacob discovered that the machine hadn't been connected properly and that there were no electrical issues. Despite spending 30 minutes checking and double-checking for any issues, I was not charged. That doesn't happen very often anymore. I will definitely use Capital Heating in the future and recommend you to friends and neighbors. Thank you! 
Mike M
1682645151
Hired Capital Heating & Cooling do an annual A/C check for me. Communication regarding appointment, actual service technician and his arrival time were accurate and convenient. Service tech Kyle was very professional and respectful of my house (used shoe covers each time in & out of the house). After service was performed, he walked me through the condition of my AC and gave me several recommendations, but I didn’t feel pressured to purchase any on the spot. Took 1 star off because the solicitation for feedback was a little overboard, as I received several messages by text and email. 
Mari Luna
1682616371
The technician, Anthony, was very friendly and helpful to my mother and my boyfriend. I received my estimate very promptly. I've used Capital HVAC previously and have always been very pleased with the service and I would recommend them. 
Justine Piehowski
1682609899
We have had a great experience with Capital. Their team works well together and, as a customer, we were taken throughout the diagnostic, purchase, and installation process very seamlessly. Kyle came to our house first and did a thorough diagnostic of the issue with our Unico system. He was on time and professional. Very quickly after that, Capital had scheduled us with Krystle, who based on Kyle's review, and her own extensive knowledge of these types of systems, helped us decide on the best replacement unit for us. She was so knowledgeable and went above and beyond to make sure we were fully educated on the options and comfortable with our final choice. She is awesome. Lastly, only a few short days later, the repair/replacement team was already on their way (David, Jacob, & Erich) and they very efficiently replaced our system within a day. We are so appreciative of the Capital team for their promptness and professionalism every step of the way. 
Kathy Rosen
1682603751
Annual AC check up. Showed up on time. Didn't rush. Fixed or adjusted items not up to spec. 
Eddies Computers and Repair
1682554274
Adam was Excellent at his craft and great guy.Highly recommended company and employees. 
dave crowther
1682542404
I hired Capital Heating and Cooling to clean my ducts. James O TECH came and did a system analysis. James was very knowledgeable and answered my questions. With his findings of my home heating and cooling equipment,I took the opportunity to upgrade my heating and cooling system. The techs, and the rest of the crew were professional, clean, and polite. They did a fantastic job installing top notch equipment. They've definitely have gained a life long customer. Thank you!!! 
John Hohensee
1682516300
Adam and Chad were great to work with on our Tesla charger install. You could tell they had a lot of experience doing this and were very accommodating of a few special requests we had for the install. Thanks again! 
Rodney Reuter
1682474092
Very good experience, Kyle was great on Friday, Luis Silva was very informative today, and Brian, Ethan and Jaime were great on the upgrade install later today 
Chris Morgan
1682464671
The complete Staff that came to our house was very professional. Their work is superior! 
Ryan Hessenthaler
1682458982
Jeremy did a great job walking me through the work he did and answering any questions I had. 
Yvonne Reinke
1682377066
Technician Logan arrived within the time frame provided. While he was checking the furnace, I mentioned that it was loud while running. He checked the setting and found it was set too high when they installed it. He reset it down to the proper setting. It's much quieter and doesn't run as often now. He was very knowledgeable on different units and explained everything throughly. AC unit was fine. I'm very happy with the service and the time spent explaining things to me. 
Andy Browning
1682370182
We hired Capital heating and cooling to clean and sanitize our HVAC system with our new home build. Conner our tech was very professional, explained everything and also was very friendly to our animals we had in the home. Told me where I should put our animals as so they wouldn’t be so scared of the noise. Our ducts were very dirty from the drywall dust. They had very good and clear before and after pictures. The cleaning took a little longer than expected but that was due to the amount of drywall dust in our vents. From scheduling the date to end of service there was professionalism and all were very courteous. 
Kristy Cruz
1682357611
Anthony and Otilio did an excellent job; they were both very respectful, answered our questions, and finished promptly. Thank you! 
Muhmuh Monahan
1682345340
Justin came out to look at our old air conditioner and to provide quotes for replacement options. He is very thorough and personable. He was very quiet to not wake a napping baby, measured and counted ducts twice, and took the time to sit down and explain everything to me without talking down to me. We will be using this company to replace our air conditioner. 
Holly Braun
1682130560
Everyone was professional and courteous. I was given ample time and information to make an informed decision as to how to fix our duct issue and furnace installation. The work was completed on time and financing options were made available. Everything was great! 
Meg Seebruck
1682105215
Krystal was very knowledgeable. She took the time to explain the install in detail and answer all of our questions. She was friendly, courteous and professional. 
Mike Unger
1682101167
Super friendly team of guys that helped educate me on what they were doing and how long it would take. I will continue work with them in future. Great work! 
Brandon Holland
1682092804
Very good hearted people who know what there talking about. Kyle diagnosed our problem quickly and came up with a few different solutions. He did an excellent explaining what was wrong and what needed to be done to fix it. I also had them "clean my ducts with there high powered trucks" for the first time. It was definitely worth every penny. Could instantly tell a difference in smell. It went from old owner smell to Fresh, clean, newly remodeled house smell. Thanks again for being a good honest friendly group of people. 
Trisha Adams
1682085106
Josh did a great job. He was on time, professional, and thorough in explaining things! Thanks Josh!Kyle and Alex also did a great job. They were timely, professional, thorough and responsive. Thanks Kyle and Alex! 
Nancy Plier
1682026984
Both Gavin and Gary were very professional. They arrived in a timely manner and were very thorough in cleaning our ducts and vents. I would highly recommend this company. 
Bob Pasz
1682024396
All repairs were done in a timely manner, technician was very knowledgeable explain the process every inch of the way, thank you Capital heating we truly do appreciate you. 
Lauren Corday
1682008348
I was so impressed with Kyle's honesty, professionalism and courtesy! My furnace had stopped working and I called Capital on the recommendation of a friend's friend. I was embarrassed about the state of my messy basement and Kyle made me feel okay about it. The problem ended up being a simple no-cost repair, and Kyle made me aware of it without trying to inflate the issue or misinform me to increase sales. He also made me aware of a problem that will need to be addressed soon and I plan on returning to this company for that repair when it is financially feasible due to the positive experience I had. Thanks for the great service! 
Craig Devroy
1681948429
Capital Heating and Cooling is a great company to deal with.I had them take look at my system and gave great advice.Bradley, the service technician was great! He is very knowledgeable and took time to explain everything he was doing. 
Bob Chester
1681931501
Service technician arrived as scheduled and was courteous, knowledgeable and thorough in the performance of his work. Implementation of informed recommendations should help extend, for awhile longer, the life of an older air conditioning condenser. 
Ellen Heib
1681921827
Arno was our tech and he was terrific. He called in advance to confirm his time of arrival, quickly diagnosed the issue and promptly made all the needed changes. Very pleasant working with him. 
Yvonne Yan
1681917733
Arno did very good job! He is very knowledgeable about the A/C system and shared some detailed information with us. He was very patient to answer our questions. Overall, he went above and beyond. 
Laura Fenger
1681848778
Repairs made to work done by other repair men same company.Answered all my questions, 
Kelly Burich
1681840038
Overall, very satisfied!Availability: I originally called on a Monday morning because my furnace stopped working on Sunday. I had used Capital in The past and was pleased. They could not get me in until the following week, and my house was 51 degrees so I was forced to go elsewhere. A repair man came from another company same day and advised to replace the unit. I ended up at Home Depot, who sent me to one of their contractors- which happened to be Capital after all. Going through the Home Depot channel offered me my contractor of choice the same week.Staff: The sales person, and all the staff that I have worked with were incredible.They brought us space heaters to ensure we were as comfortable as possible in a home that needed a new furnace. The staff is what will keep me coming back for all things HVAC.Communication: I was sent the final materials and included was the direction to call for an inspection from the village. However, because 1/2 the system was sitting in my garage that didn’t make sense to me. (Winter install, a/c not installed due to frozen ground) that put more homework on me. I had to call Capital ask if I would then need two inspections or if I could just wait til the entire project was done.Capital never contacted me to install the A/C when the ground was unfrozen. I had to call them to schedule, again, which was homework for me. A five star would have been staying on top of that and ensuring my system was installed as soon as the ground thawed, and sending the inspection directions after it was fully installed.Pricing: the pricing I was given by the first company who came out to look at the unit and advise it needed to be replaced was significantly less cost than Capital. (Almost double in cost). They would have replaced it based on exactly what we had. I do believe you get what you pay for, and we did want to upgrade so this option worked out for us, and we’re happy with the bells and whistles. 
Michael Smith
1681831748
Capital Heating was very helpful each step of the way to fixing my heat pump. The system was installed in 2017 but Randy figured out that the wiring was done incorrectly, causing the relays to work incorrectly. He spent the entire day fixing it, and now my heat and AC work as intended.Ashley is their customer advocate and follows up with customers after the work is completed to ensure that I am satisfied with the work performed. 
marquita taylor
1681817229
My experience was awesome with Colin! He was very knowledgeable of his work. Very thorough, sharp and on time! 
8zee
1681769658
Good and quick yet professionally done project. Will use this business again in the future 
Bridget Gawronski
1681512394
We had our AC Preventative Maintenance. Giovanni was our technician & he was professional & explained exactly what he was going to do, the estimated time & results. He also called me when he was on his way which I appreciated. Highly recommend Giovanni & Capital Heating & Cooling. 
Philip Johnson
1681492244
Same day repair! Boiler back in service within hours of calling. Can't say enough praise about them. They have saved us many times! 
Jone Ruiz
1681410563
Great service. Very happy to have this company as my main service for heatwr and A/c. 
J. Bartlett
1681405776
Our tech James O was thorough and professional. He took time to make sure we knew what he was doing throughout the entire process 
DAVID FELDBRUEGGE
1681313453
Scott and Jake did a GREAT job.They installed my furnace and A/C with pride!!They did all of the work in one day to help with my schedule, they were at my house about 12 hours. THANK YOU! 
Joseph Johnson
1681241781
Overall no major complaints. The only thing I was slightly disappointed with was the quote to get the repairs done was not itemized so it was confusing. 
Woodrow Wilson
1681228995
James was very professional and worked hard trying to help us get financing. 
Paul Hantschel
1681164399
Our sales representative was knowledgeable and friendly. Our install was super fast after setting everything up, and the new system is awesome. It's a great peace of mind for the warm days ahead to know that our AC was so professionally installed! 
Hamouda zouabi
1681150015
Krystle was amazing, she took time to explain to us in details what we have and what needs to be done, and answered all of our questions. 
JoVin
1681148653
Great company to work with excellent service and willing to give it's customers value. 
Carol Lynn Wandler
1680899194
Appreciated the expertise working our furnace. Logan did a great job, communicated well and was super respectful. 
Rose W
1680821575
Capitol made great use of our basement space for the new system to give us more usable room than with the old one. The job was quick from consultation to finish, and we're very pleased with our new AC and furnace. 
CHRISTOS THEMELIS
1680810296
The company is responsive and diligent. Kyle, the technician (who came on time), checked the system in detail, walked me through the issues and discussed potential solutions.It's not the first time I use their services and it looks like I will continue to do so. 
Laura Lowry
1680804313
Randy was great. He installed a new blower and restored our heating. He was courteous, efficient, informative, clean and thorough. His experience and knowledge was comforting, as was the heat! 
Rob Redmerski
1680789133
We had our hvac ducts professionally cleaned and Conner went above and beyond in explaining the process and showed us before and after photos of our system. He was very respectful of our property and we are very pleased with the results. 
Mark Gales
1680707180
Randy M. was awesome! He took the time to do the job right. Very friendly and answered all my questions. 
